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5000 Seat Global Microsoft Exchange Installation
  • Large global company had
    • 10 unique e-mail systems with no shared address book
    • No e-mail virus scanning
    • No corporate-wide calendaring for sharing schedules and booking shared resources
    • Spotty end user support and training
Project Objectives
  • Install single global e-mail platform to support the needs of the enterprise
  • Migrate 5000 users spread across 21 countries to new system without impacting operations
  • Ensured underlying support systems (network, DNS, domain services) were stable and properly implemented prior to Exchange migration
  • Set up global MS Exchange infrastructure along with Trend Micro virus scanning system
  • Extensively planned and tested sample migrations from each of the existing legacy e-mail systems prior to converting actual users to ensure no data loss and clean migration
  • Developed extensive communication, training, and documentation (in multiple languages) to inform and prepare users, and ensure operations were not impacted
  • Extremely successful migration to new e-mail system resulting in:
    • Improved corporate wide communications with single global address book
    • Decreased support costs
    • Enabled support staff from any geographic location to provide around the clock support to user base
    • Increased system stability and availability
    • Integrated virus scanning to protect corporate intellectual assets

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